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Job Description
As we expand our holiday homes operations in Dubai, we are currently seeking motivated individuals to join our team with a solid background in the hospitality and travel and tourism industries.
- You will join our team as reservation specialists handling the coordination of the incoming reservations
- As part of the team of travel reservations specialists, the role involves full management of the reservations life cycle for selected Holiday Homes and Hotel apartments
- The ideal candidate would have extensive experience in hotels or holiday homes reservations , in addition, the candidate must have an extensive knowledge and experience in hotel operations standards, reservation systems, channel managers and revenue management.
The tasks include but are not limited to the following:
- Actively managing direct reservations from multiple sources and working with a team for leading the customer experience cycle.
- Managing external reservations through different channels
- Direct sales for prospective corporate clients
- Taking charge of customer service related issues with guests for all hotels and holiday homes assigned
- Facilitating guest communications through our CRM system and the management booking systems including management of direct advertisements
- Establishing and maintaining relationships with current and prospect property and hotel owners and reservations managers.
- Occasionally, directly managing and facilitating the process of checking guests into the holiday homes and hotels and following up with them before, during and after their stay
- Marketing properties through updating current advertisements in all channels
- Maximizing booking revenue through price adjustments based on market studies for the properties assigned.
Benefits provided:
- Basic Salary (Based on experience) including overtime compensation when overtime work is required
- Housing at company provided accommodation
- Transportation to and from work
- Bonus structure based on KPIs related to the assigned clients and booking targets.
- Yearly ticket to home location
- Mobile phone and a telecom phone packages
- Access to company transportation
Job Requirements
- The candidate has to be fluent in Arabic and English (Required)
- Fluent in a any third language (Preferred)
- At least 3 years proven working experience in hotel reservations and operations
- Proven working experience in customer service preferably in hospitality and lodging
- Proven sales skills
- Ability to develop relationships with owners and prospect guests.
- Computer skills including word, excel and CRM management, Channel Manager, External OTA extranet,B2C and B2B booking platforms
- Ability to develop relationships with owners and prospect guests.
- Proven sales skills
- Sales skills preferred
- Driver’s license over 4 years of experience driving
- Fluent in English (required)
- Fluent in Arabic (required)
- Russian/French (desired)
- Computer skills including word, excel and CRM management