Regional Credit Controller

Position Summary:

• Pro-actively manage debt collection from customers on assigned Portfolio of accounts within the agreed payment terms managing and successfully achieving the collection targets.
• Issuing of statements to clients using established guidelines, deadlines, procedures and process driven methodology.
• Liaison with customers for any challenges in repayment and agree payment plans with customers and ensure that they are adhered to.
• Ensure all allotted accounts are reconciled and disputes are identified and followed up, if not resolved within 45 -60 days from invoice date , then they must be listed and escalated to the credit manager
• Resolution of queries to facilitate payments from customers
• Priorities and manage a challenging workload whilst maintaining a high level of customer service and satisfaction
• Liaison and communication with internal departments as required in order to maintain an accurate position on customer accounts
• Ensure that all prepared communications are accurately recorded/documented in a timely manner.
• Ensures Purchase and Sales orders processing from credit within stipulated SLA timelines.
• Preparing periodic credit reports for analysis.