Operations Specialist

Johnson & Johnson - Cairo

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Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Johnson & Johnson is recruiting for an Operation Specialist to be located in Cairo Egypt.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It’s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

Main responsibilities:

To follow up all activities done by LSP (Warehousing + OBF transportation) and ensure ERP system is updated correctly and in compliant manner

  • Overviews day to day operations, resolving issues, ensuring that orders are delivered to customers in a perfect manner (on time, in full, no damages, correct documents).
  • Supervises third party vendors who provide logistics services, ensuring that they deliver the services as per the terms agreed:
  • Stock and shipping
  • OBF Transportation
  • Tracks costs and performance, identifying and resolving areas of inefficiency. Performs data analysis and root cause investigations.
  • Initiates improvement projects and follow up processes.
  • Manages capacity and takes measures to ensure that capacity is adjusted to meet future needs.
  • Ensures that ERP system is updated correctly, on-time and solves any criticalities with LSP.
  • Team leader (Leading external teams)

Directly Responsible Individual for:

  • Distribution cost
  • Unit Fill rate %
  • Optimizing loads

End-to-end shared KPIs:

  • NTS Delivery
  • Customer Complaints
  • Source Direct %
  • Co-packing process

Main interfaces/collaboration:

  • LSP (Logistics Service Provider)
  • Distributors
  • Local Supply Chain team
  • Regulatory Affairs
  • SC organization
Job Requirements

Requirements & Education

  • University degree, preferably in Supply Chain/Logistics, Business, Engineering, Mathematics.
  • Required to handle job complexity and interaction with different business functions.
  • Courses in Supply Chain/Logistics
  • To be able to quickly understand and later improve the processes

Work experience

  • Minimum 4 years experience, preferably in supply chain function.
  • Need to understand warehousing and distribution concepts, language and best practices
  • Leadership position requires prior hands on experience to be able to manage complexity and provide guidance to the team.
  • Experience from a multinational or regional company in FMCG or Pharmaceutical.
  • To quickly understand business requirements and engage with the team
  • Specific competence requirements (professional requirements)
  • Experience working with quantitative & qualitative numbers and creating reports.
  • Ability to explain/ communicate the business situation in clear reports.
  • Expert in Excel, Skilled enough in Word and Power Point
  • Essential to do the job which will help specially in reporting
  • Excellent Oral communication skills
  • Explain and communicate business highlights or issues when required
  • Written Communication Skills – Clear and to the point
  • Job requires communications with offsite/virtual teams and third parties
  • Attention to details and thoroughness. Strong analytical skills.
  • Resolving complicated issues
  • Identify root causes
  • Small mistakes may cause huge issues
  • Negotiation skills
  • Needs to apply pressure to various vendors on delivering what is required especially for co-packing items
  • Managing complexity
  • Handle local market complexities and business processes


  • Working in cross-cultural teams
  • May need to work extended hours / weekends in peak times or in special situations (ie. Stock counts)

Reports to

Supply Chain Manager

About this Company

t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and... (More)

Industry: FMCG
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