ITIL Instructor / Consultant

Rakict - Cairo

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Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
Travel Frequency:
Minimal travel
About the Job
  • We are seeking an ITIL Trainer / Consultant who is highly motivated to work as part of the Global Best Practices team at RAKICT.
  • The ideal candidate will be service-oriented, proactive, have excellent communication skills as well as a proven hands-on experience on related subjects. RAKICT is AXELOS Training Partner and uses Accredited Official Courseware.
  • ITIL trainer will lead training programs for individuals / Corporates who want to become ITIL certified.
  • Will lead lectures, group activities, hands-on demonstrations, field questions, facilitate student discussions and are responsible for keeping the class on task and adhering to the agenda.
  • Most importantly they are responsible for ensuring the students successfully meet their learning objectives.
Job Requirements
  • 1-3 years of training / Hands-on experience in an organizational or enterprise environment,
  • Excellent verbal and written communication skills in English
  • Exceptional presentation skills
  • Experience delivering classroom-based training in AXELOS courses
  • Expert knowledge about ITSM best practices and ITIL processes. Good knowledge about ITSM tools (HPSM, Remedy, ServiceNow, ETC.)
  • Good knowledge about IT Governance, Project Management and IT architecture Best Practices.
  • Strong client service orientation
  • Professional and punctual demeanor
  • Relevant ITSM certificates (ITIL Expert- Lifecycle or Capability Modules, Cobit5, Prince2)
  • Willingness to travel