Advanced Technical Support Engineer - Industrial Control & Drives

Schneider Electric - Cairo

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Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Handle customer requests within fixed time frames, as the dedicated contact of a customer until the case is closed.
  • Implement resources (lab tests, researches, contact third parties …) to provide the correct answer to the customer.
  • Provide expertise, update the knowledge base with Articles and publish solutions on country web sites, while following up the new innovations and product evaluations
  • To manage tricky situations, stressful customers and production breakdown.
  • Transfer complex, product evaluation related requests to the appropriate activity and report the dysfunctions of hardware or software.
  • Facilitate knowledge exchange between experts, and analyze customer requests in order to develop teams efficiency and offerings.
  • Launch and follow up on-site and Product expertise requests.
  • Propose and prepare the related technical (Product, applications, standards etc.) training modules and conduct and evaluate according to the schedules approved
Job Requirements

Experience:

  • Min 5 years experience
  • Good knowledge in Industrial Controls & Drives at least 5 years.
  • Experience with the common interfacing and communication protocols, such as Modbus TCP/IP, Modbus RTU.
  • Knowledge of IT network, Window Operating environment.
  • Participated in Engineering and commissioning activities
  • Candidate must be innovative and has a strong passion for Energy Efficiency solutions/services.

Language:

  • English - Fluent
About this Company

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

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