US CSR/Customer Service Representative

Flairstech - Cairo

35
Applicants for
1 open position
1
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Customer Support Representatives are responsible for all aspects of a customer’s relationship with a company. They work closely with all customer-facing departments in a company to ensure that each customer receives the highest standards of service.
  • They build relationships with the senior business and financial executives who influence purchasing decisions in customer companies. On a day-to-day level, they focus on maintaining relationships with technical decision makers such as the chief information officer, information technology director and information technology manager.
  • They act as customer advocates to ensure that all departments understand customers’ requirements and respond with the right quality of service.
  • They coordinate the work of technical teams to provide customers with the different services they need throughout their ownership of the products, including solution design, installation, training, user support and maintenance.

Responsibilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Utilize, review and update the client database
  • Keeping current clients satisfied and ensure we are delivering exceptional client service on a day-to-day basis
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Work with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful deliveries according to customer needs and objectives
  • Forecast and track key account metrics
  • Monitor and analyze customer’s usage of our product
About this Company

FlairsTech is an international software services organization, providing professional software services to clients globally. We serve 2500+ customers worldwide offering different services and solutions with experience in the international market.
We provide a... (More)

See all Careers and Jobs at Flairstech
Hiring?
Signup for an employer account and Post your Jobs!