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Call Center Agent

Fakahany App.
Sheikh Zayed, Giza
Posted 5 years ago
45Applicants for4 open positions
  • 40Viewed
  • 4In Consideration
  • 8Not Selected
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Job Details

Experience Needed:
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Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Answer inquiries received by phone, social media & applications

Job Requirements

  • Bachelor Degree
  • Good English Writing Skills
  • Strong Customer Focus and Customer Service
  • Data Entry Skills
  • Good Listening and Phone Skills
  • Verbal Communication
  • Problem Solving
  • Multi-tasking

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