ERP Client Care Officer ( Local ERP Experience)

Microtech - Dokki, Giza

Posted December 4, 2018

Applicants for
1 open position

Seen

Rejected

Experience Needed: 1 to 3 years	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential, Commissions	Education Level: Bachelor's Degree at least	Languages: English
Vacancies: 1 open position

About the Job

Receives, analyzes, and reports customer complaints.
Refers major hardware/software problems to service personnel/development department for correction.
Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
Reports any service defects to management on a daily basis.
Analyzes customer reported problems and reports to appropriate channels problem areas in products.
Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.
Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.
Provide on-site, customer support to assigned portfolio of customers.
Implement Customer retention strategies.
Responsible for contract renewal and account “saves” in assigned portfolio.

Job Roles: Customer Service/Support

Job Requirements

Local ERP Experience (Preferred)
Bachelor degree (B.A.) in accounting/business/manufacturing major;
Good negotiation skills.
Ability to handle and prioritize multiple assignments and meet deadlines.
Strong organizational, administrative and time management skills.
Strong analytical/ quantitative skills.
Strong written and verbal communication skills including presentations.
Ability to foster teamwork across functional areas and within care to provide seamless service to customers.
Ability to achieve goals in a changing work environment.
Proven commitment to deliver exceptional customer service.
1-3 years of related experience and/or training.

Keywords: Customer Care Customer Service Customer Support Handle Complaints Customer Satisfaction Manufacturing Business Accounting

About this Company

Microtech leadership, vision and commitment towards its customers are the main factors of its innovation to be the largest enterprise software company in the Middle East.
Over the course of two decades, Microtech, the regionï؟½s leading enterprise multinational company,... (More)

Industry: Computer Software

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