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Senior Account Manager

Cultark
Heliopolis, Cairo
Posted 5 years ago
69Applicants for1 open position
  • 65Viewed
  • 10In Consideration
  • 54Not Selected
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Job Details

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Job Description

  • Meeting preparation & presentation (web conferencing included).
  • Responsible for checks of Adwords and Website Performance/Analytics for all clients. (performed daily/weekly).
  • Ability to handle high-level clients seamlessly.
  • Digital Strategy review outlining all performance updates with clients.
  • Develop, execute and review client website strategy.
  • Propose/introduce client to Digital Marketing Services; SEO, SEM, Social, Email and Video.
  • Stay on top of trends in digital, continue growth/knowledge to bring fresh strategy.
  • Work seamlessly with a wide range of different departments.
  • Subject matter expert in regards to dealer preferences - likes/dislikes.
  • Goal to maintain 99% retention of all clients.
  • Identify opportunity for client growth.
  • Assist in providing ongoing training with the client services team, maintain detailed knowledge of all new products and digital offering.
  • Act as the point of contact for clients.
  • Analyze digital campaigns success.
  • Manage client expectations through bringing issues/concerns to client’s attention before facing those problems, offering potential solutions, and advising of potential delivery delays.
  • Manage research studies that yield rich insights into customer online behavior and key motivational/attitudinal behavior.
  • Write and transmit conference reports to clients and agency teams.

Job Requirements

  • Excellent customer service skills
  • Strong, real-world experience in SEO, SEM, and Analytics
  • Outstanding presentation and communication
  • Must be very organized, punctual and detail oriented
  • Fast learner and interested in new technologies
  • The ability to remain cool under pressure
  • Willingness to embrace the ever-changing digital marketing landscape
  • Ability to work with corporate marketing professionals and third-party agencies
  • Available to work across multiple time zones

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