Senior Account Manager
Cultark -
Heliopolis, CairoPosted 5 years ago69Applicants for1 open position
- 65Viewed
- 10In Consideration
- 54Not Selected
Job Details
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Job Description
- Meeting preparation & presentation (web conferencing included).
- Responsible for checks of Adwords and Website Performance/Analytics for all clients. (performed daily/weekly).
- Ability to handle high-level clients seamlessly.
- Digital Strategy review outlining all performance updates with clients.
- Develop, execute and review client website strategy.
- Propose/introduce client to Digital Marketing Services; SEO, SEM, Social, Email and Video.
- Stay on top of trends in digital, continue growth/knowledge to bring fresh strategy.
- Work seamlessly with a wide range of different departments.
- Subject matter expert in regards to dealer preferences - likes/dislikes.
- Goal to maintain 99% retention of all clients.
- Identify opportunity for client growth.
- Assist in providing ongoing training with the client services team, maintain detailed knowledge of all new products and digital offering.
- Act as the point of contact for clients.
- Analyze digital campaigns success.
- Manage client expectations through bringing issues/concerns to client’s attention before facing those problems, offering potential solutions, and advising of potential delivery delays.
- Manage research studies that yield rich insights into customer online behavior and key motivational/attitudinal behavior.
- Write and transmit conference reports to clients and agency teams.
Job Requirements
- Excellent customer service skills
- Strong, real-world experience in SEO, SEM, and Analytics
- Outstanding presentation and communication
- Must be very organized, punctual and detail oriented
- Fast learner and interested in new technologies
- The ability to remain cool under pressure
- Willingness to embrace the ever-changing digital marketing landscape
- Ability to work with corporate marketing professionals and third-party agencies
- Available to work across multiple time zones