NOC Tech Architect - Giza

NCR Corporation - Giza

Apply On Company Website
7 people have clicked
Experience Needed:
More than 8 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Position Summary:

Tech Architect is primarily responsible to create and deliver Low-level design (LLD) and as-built documentation for Remote Monitoring and Management (NOC) projects. Acting as a subject matter expert on one or more technologies or services, the position requires interaction with internal teams & external customers and suppliers at a professional level. Responsibilities include ownership and management of complex projects in a manner that will result in the achievement of customer satisfaction.

Roles and Responsibilities:

  • Position is responsible to translate High-Level designs to LLD documents for RMM and other services delivered by NOC
  • Position is required to either own or actively participate in various tasks during service design and service transition including tools set up, documentation creation, knowledge transfers, workshops etc. Role requires leadership in a dynamic and deadline driven environment.
  • Work with other internal and external teams to ensure that processes, documentation and tools are aligned with services in scope. Required to develop a solution that is mutually acceptable to the client and NCR.
  • Provides technical assistance during project implementation phase including Test and Turn-Up (TTU) activities.
  • Actively participate in Day 0 and Day 1 activities (technical design and technical implementation) for NOC customers. Support other internal and external teams to ensure relevant tasks are successfully completed in time
  • Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer
  • Successful completion of all appointed training courses and achieve certifications; Self-study is encouraged
  • Role requires flexibility in working hours within 24/7 shift schedules which may change according to business requirements; Weekend or holiday hours, and/or extended hours are expected
Job Requirements

Pre-requisites:

  • Expert level networking certification or equivalent networking background is needed
  • Subject Matter Expert in multiple Networking technologies/vendor solutions
  • Proven experience with creation of relevant LLD documents
  • High school diploma required/University degree preferred
  • Relevant work experience, 8+ years preferred

Skill Requirements:

  • Experience with IT Troubleshooting processes and procedures
  • Good understanding ITIL practices.
  • ITIL certification preferred
  • Project management experience
  • Excellent knowledge of remote support technologies and strategies
  • Experience with ticket management, network management, monitoring and analysis tools
  • Wide range of IT skills/experience
  • Excellent MS Office skills
  • Good team working and leadership
  • Professional verbal and written communication skills
  • Must be self-motivated
  • Must be able to forecast workload and achieve set goals within deadlines

Special Requirements:

  • Proven capability to prioritize multiple concurrent tasks and to drive them to completion effectively.
  • Knowledge Owner, responsible for maintaining and expanding the NOC knowledgebase
  • Ability to perform under pressure
  • Innovative attitude, stress resistant, team player, flexible
  • Independent worker, logical thinker
  • Languages: English B2 (written and verbal), with good understanding of technical English

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!