Client Relations Section Head (IGI Real Estate)

IGI-Group - Agouza, Giza

101
Applicants for
1 open position
69
Seen
6
Shortlisted
54
Rejected
Experience Needed:
6 to 9 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

The job holder is in charge of supervision of the Client Relations team members on all levels to ensure that the needs of customers are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout answering questions solving problems, facilitation issues and managing the expectations of the client from after the client signs their unit contract, until they receive their property.

Operations Management

  • Supervises day-to-day activities of Client Relations Department
  • Meets with customers whenever needed and in escalated cases
  • Participates and supports the development of productivity and efficiency related tasks and plans
  • Makes recommendations for departmental procedural improvements
  • Monitors and deliver performance and productivity reports and presents them to the team on a daily basis


Staff Management and Performance Evaluation

  • Monitors Team performance
  • Trains and develops new staff members
  • Assists in conducting team performance evaluations
  • Participates and supports the development of productivity and efficiency related tasks and plans
  • Monitors and reviews reports required from the Client Relations Division


Complaints Management

  • Handles customer complaints as the 1st point of escalation
  • Escalates customer’s complex problems and complaints to client relations for advice and approval
  • Follows-up on customers’ payments and pending legal issues
  • Follows-up and liaises with all departments across the Organization regarding customer related issues
Job Requirements

Education and Experience Requirements

  • Bachelor’s Degree
  • 6-9 years of experience in customer service within a relevant industry; preferably within the Real Estate or construction sector


Knowledge Requirements

  • Solid knowledge in customer satisfaction and retention
  • Familiarity with Operations management
  • Outstanding organizational leadership skills
About this Company

The International Group for Investments (IGI), established in 1973, is one of the foremost private sector groups in Egypt. IGI is the parent of several growing, diversified companies whose activities range from construction to petroleum and industrial support services, the... (More)

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