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Job Description
- Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT
- Build customer relationships
- Manage and take ownership of the resolution process for all customer related issues
- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.
- Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Job Requirements
- Graduates ONLY
- Good communication skills and writing skills for email handling
- Excellent command of English
- Rotational Working Hours
- Rotational Days off
- Back office experience or Technical background is a PLUS