Reservation Manager

Royal Ambassador - Dokki, Giza

39
Applicants for
1 open position
21
Seen
8
Shortlisted
2
Rejected
Experience Needed:
5 to 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

Main Job Duties:

  • Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
  • Allocate daily tasks to Reservations staff .
  • Review reservation booked daily.
  • Review arrival report daily.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and canceled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all times.
  • In general, perform any other duties might requested
Job Requirements
  • 5-7 Years of experience
  • Having knowledge of entire Reservation Procedure according to International Hotel manual system.
About this Company

Royal Ambassador Club® Online Hotels , flight , car rental reservation System , Book Online at any of our more than 745,000 hotels worldwide.
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