Sr. Advisor, Account Services Management
Job Details
Skills And Tools:
Job Description
Dell EMC’s Global Services division is a consultancy organization focused on helping customers accelerate time to value from all Dell Technologies solutions, and is our internal partner for large-scale transformational projects.
The incumbent of this role will be a key leader of the Dell EMC Customer Services team supporting some of Dell EMC’s largest and most strategically important customers. You will build relationships with Customer Executives within a specific account as a Dell EMC support services leader focused on the total customer experience and satisfaction. You collaborate at multiple levels within Dell EMC Sales leadership to understand customer business strategy and drive account management services opportunities.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Functions as the single point-of-contact for service activities, educates the customer on EMC service delivery, tools and interfaces
- Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance. Collaborates with EMC resources and customer during escalations
- Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan and strategy.Accountable for Change control management to ensure stability of environments
- Works with the customer to proactively identify and resolve potential issues to achieve high system availability
- Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements.Leads meetings with an executive level audience and articulates a forward thinking account plan
- Assists with and participates in project work and in ensuring accuracy of service maintenance contracts billing
- Responsible for the account management of multiple customers or sites with larger install bases
Job Requirements
SKILLS
- BSc or MSc degree with a relevant experience of +10 years
- Communication and problem solving skills.
- Ability to work in a team environment and to influence others to achieve results.
- Customer focused, excellent interpersonal and conflict resolution skills.
- Possesses strong product/technology/industry knowledge and operational command of the business.
Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to become a trusted advisor to clients and drive the delivery of tech solutions to meet their needs, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
