Senior Analyst, Technical Writer (RSA)

Dell EMC - Cairo

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Experience Needed:
2 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Key Accountabilities

  • Writes, edits and proofs hard copy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems.
  • Ensures all deliverable are technically and mechanically accurate.
  • Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle.
  • Creates and manages document schedules, content management, and information architecture.
  • Defines processes for content modification, content globalization, content sensitivity, content accessibility / disability (508).
  • Maintains content, tools, application access, account administration, and workflow administration.
  • More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs.
  • Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards.

Key Responsibilities

  • Writes Edit structure modules for Software / Hardware that has moderate level of complex features or components.
  • Maintains content topics or module that have moderately complex features or components.
  • Conducts interviews with various users and technical staff to gather data for documentation.
  • Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
  • Moderate level of complex work with daily direction by management or senior level team members.
  • Ability to manage multiple projects that are simple in scope.
  • Possesses and is capable of clearly articulating a basic understanding of the RSA solutions portfolio, as well as industry infrastructure solutions / technologies as they relate to information security and identity management.
  • Demonstrates excellent communication and interpersonal skills.
Job Requirements

Essential Requirements

  • Degree in Computer Science or Business.
  • 2 to 6 years of experience
  • Proficiency in English language, any other European language is a plus.
  • Knowledge of industry standards such as ISO 27001 & 2, CoBiT and ITIL is a plus.
About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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