Senior Analyst, Technical Writer (RSA)

Key Accountabilities

• Writes, edits and proofs hard copy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems.
• Ensures all deliverable are technically and mechanically accurate.
• Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle.
• Creates and manages document schedules, content management, and information architecture.
• Defines processes for content modification, content globalization, content sensitivity, content accessibility / disability (508).
• Maintains content, tools, application access, account administration, and workflow administration.
• More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs.
• Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards.

Key Responsibilities

• Writes Edit structure modules for Software / Hardware that has moderate level of complex features or components.
• Maintains content topics or module that have moderately complex features or components.
• Conducts interviews with various users and technical staff to gather data for documentation.
• Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
• Moderate level of complex work with daily direction by management or senior level team members.
• Ability to manage multiple projects that are simple in scope.
• Possesses and is capable of clearly articulating a basic understanding of the RSA solutions portfolio, as well as industry infrastructure solutions / technologies as they relate to information security and identity management.
• Demonstrates excellent communication and interpersonal skills.