Service Delivery "German Speaker"

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Managed Services, we are looking for Service Delivery Engineers across all levels to join our remote technical team in Cairo.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

The Managed Services team provide high quality service to support our core products. Working with a number of different platforms, your role would be to ensure that the day to day operations and Service Level Agreements are met. Working with highly skilled technical advisors, you will:

• Manage and support the customer’s storage environment (Incident, Change, Problem Management)
• Perform necessary storage infrastructure maintenance in accordance with Dell EMC and customer's change management policies.
• Provide proactive recommendations to the customer for improving storage operations.
• Implement delivery management process improvements.
• Participate in on-call activities.