Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Plan and implement call center strategy.
- Setting targets for call center Agent.
- Conduct technical interviews for new call center employees
- Answer staff questions, provide guidance and feedback to team members
- Train new employees
- Conduct orientation for new employees
- Ensure a friendly and motivating work environment
- Measure performance with KPIs such as call interruptions, calls waiting etc.
- Ensure adherence to company's policies and procedures
- Keep senior management informed about recurring issues or problems
- Prepare monthly, quarterly and annual reports representing achievement and productivity.
Job Requirements
- Minimum 3 years of experience in the same position.
- FMCG background was highly preferred.
- Good leadership skills and communication skills.
- Good English level.
