Call Center Supervisor

Confidential Company - Nasr City, Cairo

167
Applicants for
1 open position
12
Seen
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Plan and implement call center strategy.
  • Setting targets for call center Agent.
  • Conduct technical interviews for new call center employees
  • Answer staff questions, provide guidance and feedback to team members
  • Train new employees
  • Conduct orientation for new employees
  • Ensure a friendly and motivating work environment
  • Measure performance with KPIs such as call interruptions, calls waiting etc.
  • Ensure adherence to company's policies and procedures
  • Keep senior management informed about recurring issues or problems
  • Prepare monthly, quarterly and annual reports representing achievement and productivity.
Job Requirements
  • Minimum 3 years of experience in the same position.
  • FMCG background was highly preferred.
  • Good leadership skills and communication skills.
  • Good English level.