- Experience Needed:
- 3 to 5 years
- Career Level:
- Job Type:
- Full Time
About the Job
- Plan and implement call center strategy.
- Setting targets for call center Agent.
- Conduct technical interviews for new call center employees
- Answer staff questions, provide guidance and feedback to team members
- Train new employees
- Conduct orientation for new employees
- Ensure a friendly and motivating work environment
- Measure performance with KPIs such as call interruptions, calls waiting etc.
- Ensure adherence to company's policies and procedures
- Keep senior management informed about recurring issues or problems
- Prepare monthly, quarterly and annual reports representing achievement and productivity.
3 to 5 years
Not Specified at least
FMCG Food and Beverage Production