Software Support Engineer

• Ability to start and investigate issues outside of familiar technical areas with minimal assistance
• Ability to research problems with no known solutions and design solutions for identified problems
• Ability to understand the engineering processes, principles, methods, and techniques
• Problem Solving/Decision Making
• Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences
• English communication, written and oral, must be of a very high standard to support the various regions/countries
• Additional language skills are desirable but not mandatory
• Ability to learn about our solution in order to gain the technical acumen and solutions knowledge to extract and request relevant details as part of the investigation
• Taking lead of the technical direction of investigation with minimal guidance
• Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details
• Recreation of issues as required, ensuring vital and relevant details are recorded
• Required to document investigation details and path clearly and concisely
• Understands XML specifications
• Knows the basics of databases and SQL queries

Basic Qualifications

• BS degree in Computer Science or relevant fields.
• Customer Support Experience in a Software environment
• Excellent Communication Skills