Software Support Engineer
NCR -
Giza, GizaPosted 5 years ago108Applicants for1 open position
- 64Viewed
- 19In Consideration
- 39Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Are you ready to be part of a story of transformation? An adventure that spans over 130 years?
- Now is an exciting time to join NCR. We are leading the future of connected experiences. A career here means making a difference in the world, embracing change and innovation, and always seeking new adventures.
Job description
- Supporting a customer base ranging from multi-national financial institutes to local community banks.
- Support and ownership of our Aptra Advance NDC software and CxBanking solutions issues, debugging to product and component/configuration level
- Multiple issues of varying complexity and stage of investigation to be managed at any given time to the satisfaction of the relevant customers
Job Requirements
- Ability to start and investigate issues outside of familiar technical areas with minimal assistance
- Ability to research problems with no known solutions and design solutions for identified problems
- Ability to understand the engineering processes, principles, methods, and techniques
- Problem Solving/Decision Making
- Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences
- English communication, written and oral, must be of a very high standard to support the various regions/countries
- Additional language skills are desirable but not mandatory
- Ability to learn about our solution in order to gain the technical acumen and solutions knowledge to extract and request relevant details as part of the investigation
- Taking lead of the technical direction of investigation with minimal guidance
- Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details
- Recreation of issues as required, ensuring vital and relevant details are recorded
- Required to document investigation details and path clearly and concisely
- Understands XML specifications
- Knows the basics of databases and SQL queries
Basic Qualifications
- BS degree in Computer Science or relevant fields.
- Customer Support Experience in a Software environment
- Excellent Communication Skills