Software Support Engineer

NCR - Giza, Giza

Applicants for
1 open position
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Are you ready to be part of a story of transformation? An adventure that spans over 130 years?

  • Now is an exciting time to join NCR. We are leading the future of connected experiences. A career here means making a difference in the world, embracing change and innovation, and always seeking new adventures.

Job description

  • Supporting a customer base ranging from multi-national financial institutes to local community banks.
  • Support and ownership of our Aptra Advance NDC software and CxBanking solutions issues, debugging to product and component/configuration level
  • Multiple issues of varying complexity and stage of investigation to be managed at any given time to the satisfaction of the relevant customers
Job Requirements
  • Ability to start and investigate issues outside of familiar technical areas with minimal assistance
  • Ability to research problems with no known solutions and design solutions for identified problems
  • Ability to understand the engineering processes, principles, methods, and techniques
  • Problem Solving/Decision Making
  • Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences
  • English communication, written and oral, must be of a very high standard to support the various regions/countries
  • Additional language skills are desirable but not mandatory
  • Ability to learn about our solution in order to gain the technical acumen and solutions knowledge to extract and request relevant details as part of the investigation
  • Taking lead of the technical direction of investigation with minimal guidance
  • Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details
  • Recreation of issues as required, ensuring vital and relevant details are recorded
  • Required to document investigation details and path clearly and concisely
  • Understands XML specifications
  • Knows the basics of databases and SQL queries

Basic Qualifications

  • BS degree in Computer Science or relevant fields.
  • Customer Support Experience in a Software environment
  • Excellent Communication Skills
About this Company

NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail,... (More)

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