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Job Description
- Serve as the first point of contact for users seeking IT technical assistance
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Perform daily tasks Antivirus server
- Perform daily tasks proxy server
- Perform daily health check and predictive maintenance
- Responsible for monitoring company infrastructure and provide proactive actions
- Provide training for new user.
Job Requirements
Experience
- 2 - 4 years
Education
- A University degree in computer science or related field and/or equivalent experience.
Required Skills
- Good Knowledge CCNA , MCSE , ITIL
- Good Analytics and problem solving Skills
- Good Communication skills
- Fluent in English
