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Job Description
- Mail form letters to customers to encourage payment of delinquent accounts.
- Contact delinquent account customers in person.
- Record information about financial status of customer and status of collection efforts.
- Sort and file correspondence.
- Receive payments and posts amount paid to customer account.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates.
- Review and monitor assigned accounts and all applicable collection reports.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Update account status records and collection efforts
Job Requirements
- Bachelor’s degree in finance, business administration or a related field.
- Negotiation and conflict resolution skills
- Excellent interpersonal skills
- Sense of urgency