Senior Operations Manager - New Projects

Confidential Company - Dubai ,United Arab Emirates

Applicants for
1 open position
Experience Needed:
8 to 10 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Job would require you to carry exceptional Communication, Liaising, Innovation, Customer Orientation and Team Management skills.
  • You would need to lead a multi skilled high performance team where you will manage Content Research and Sourcing & Support Queues.
  • You will also need to manage and encourage innovation, and build a DNA of continuous process improvement and upskilling.
  • You should be a strong people manager who can align the team to business metrics and move key business levers.
  • An ideal candidate should be able to brilliantly multitask and handle multiple channels inflow and maintain the process SLAs. One should have a strong base of competitive business process metrics.
  • This role will require to extensively liaison with Design and Tech teams.
  • You should have strong analytical bent where you can derive complex analysis and inferences and build efficient and effective strategies.
  • Should have a strong customer orientation where you are able to derive customer behavior and align your strategies to customer benefits.

Key Responsibilities :

  • Review and manager intraday process peaks and troughs through efficient resources allocation and manage / conduct daily workflow checks and prioritization as per the TATs.
  • Extensive Content Research and Sourcing to keep a track of updated knowledge base.
  • Efficiently manage shrinkage and attrition through effective forecasting and people leadership.
  • Ensure regular training basis process upgrades and change in market dynamics.
  • Driving and implementing new productivity matrices to enhance efficiency of the existing processes.
  • 6Extensive coordination and information sharing with Design , Tech and internal product teams.7. Understanding of Predictive & Descriptive Analytics, Business Forecasting, Google Analytics, Multivariate Regression, Consumer Analytics will be an added advantage.

Job Requirements

Key skills:

  • Operations, process delivery, liaising, project management, process improvement
  • Educational Qualifications: MBA
  • Excellent Presentation and conceptualization skills
  • Strong People Handling background
  • Excellent Customer Orientation
  • Strong analytical ability
  • Strong knowledge of MS Excel, SQL
  • PG - MBA - PGDM - Any Specialization