Customer Relations Executive - North Coast

Emirates Heights - North Coast, Alexandria

57
Applicants for
1 open position
52
Seen
8
Shortlisted
43
Rejected
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,000 to 4,000 EGP per month, Allowances
Vacancies:
1 open position
About the Job
  • Meet & greet customers at our Showrooms with minimum waiting time using QUEUE system.
  • Meeting clients after signing the contract (Major purchase), sending welcome Letter and making sure of delivering our Sales KIT and all relevant documents and information's needed.
  • Prepare the required documents in advance for clients to facilitate his / her visit.
  • Be smart, courteous, polite, helpful and professional in customer approach.
  • Being the main focal point between customer and other departments such as Sales, Marketing, Operation, Finance, Legal, Handover & Technical.
  • Educate customers continuously with company products and all information's needed.
  • Answer calls within the first three rings and welcomes the customer.
  • Promptly return customer calls on the spot as a minimum turn-around time or 1 hour as a maximum.
  • Promptly Reply to customer inquiries through Meetings, Phone, E-mails, letters on the spot or within the same day as a Maximum in an effective manner.
  • Provide clarification to customers regard to Customer Life Cycle Policies & Procedures
  • Provide status update to customers on pending / ongoing cases.
  • Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations.
  • Maintain accurate customer history on CRM software via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care SLA.
  • Prepare and maintain a Hard copy of files in order to back up CRM software.
  • Receive complaints, customer queries, resolve issues on the spot or within agreed timeline if needed and maintain usual follow up with customers.
  • Escalate customer issues and report major problems to Superiors.
  • Increase Customer satisfaction and increase first contact resolution.
  • Prepare ‘Exception Forms’ and collect the evidence to support the exception for customers in line with Policies & Procedures for management approval.
  • Attend weekly staff meetings and proactively raise issues for group discussions and information sharing.
  • Collect customer feedback.
  • Additional tasks when required by management.
Job Requirements
  • Bachelor degree in a relevant field.
  • Real estate experience is a MUST.
About this Company

Created and master planned by Egypt’s acclaimed YafaMac Developments, Emirates Heights is a coastal capital in its own right. Conceived to re-define integrated seaside living, the development guarantees to cater to residents’ every desire.

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