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Job Description
Act as a frontline interface with customers of 2P. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.
You should have excellent interpersonal, analytical and critical thinking skills. Strong communication skills are also pre-requisite.
ROLE PURPOSE:
- Provide Application support for the customer.
- offers appropriate solutions and alternatives to customers
- manages the balance of benefits for the customer and the business
- appropriately handles objections
- Checks customer understanding
- Gains customer agreement before progressing with offers or solutions
- Familiar with SLAs
- Ensures customer interactions are in line with SLAs.
- Achieving all contractual performance standards on both quality and productivity parts.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Maintain professional work relationships with colleagues, supervisor, and manager
- Team work/Spirit
Job Requirements
- Bachelor of information technology or computer since is preferred.
- Fresh graduate or experience 1-year maximum.
- SQL Knowledge is a must.
- Communication skills.
- English is good.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night hours
- Share knowledge with colleagues and the immediate departments. Proactively manage personal work standards and development.
