Senior CRM Specialist

Otlob - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Continuously improve customer communication in order to engage, retain and maximize customer lifetime value under the perspective of a positive customer experience
  • Coordinate all campaign-related activities with the responsible stakeholders, e.g. planning, content creation, data etc.
  • Set up, test and measure campaigns suited to country requirements across multiple channels
  • Understand, monitor all relevant KPI's and act proactively to improve them
  • Define and communicate clear monthly and quarterly targets on defined KPI's, like orders, retention rate, sends etc.
Job Requirements
  • At least 4 years of working experience in the field of CRM/ Base Marketing for E-commerce or other relevant businesses
  • experience in working with CRM- and campaign management tools, preferably Salesforce Marketing Cloud (ExactTarget)
  • Solid understanding of customer journey stages and various retention measures
  • Data-driven and with a sound understanding of campaign analytics
  • Good understanding of HTML and CSS would be appreciated
    Excellent communication skills in English, additional languages are a plus
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

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