Job Details
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Job Description
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- Assessing customer requirements and ensuring that these are met
- Setting customer service standards
- Specifying quality requirements of raw materials with suppliers
- Investigating and setting standards for quality and health and safety
- Ensuring that all processes comply with standards at both national and international level
- Working with operating staff to establish procedures, standards, systems and procedures
- Writing management and technical reports and customers’ charters
- Determining training needs
- Acting as a catalyst for change and improvement in performance and quality
- Firecting objectives to maximise profitability
- Recording, analysing and distributing statistical information
- Monitoring performance
- Supervising technical or laboratory staff.
