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Job Description
- Provide orientation package, customer service, technical training and training facilities.
- Report class performance during/after training class and document test scores.
- Responsible for On the Job Training.
- Assessing new trainees after the training and regularly check and develop their knowledge during nesting period.
- Respond to performance alerts and provide group and/or individual coaching.
- Update and create the training materials as well as suggesting and implementing new training methodologies.
- Support in respond/resolve complaints related to training department.
- Provide all training for KCRJs, as required in the minimum skills table.
Job Requirements
- Must be a college graduate.
- Strong Excel background.
- Minimum experience of 1 year at Vodafone operations.
- Very Good English.
- Excellent presentation skills.
- Strong time management skills.
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