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Job Description
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as relationship managers, operations, or technical teams as required to resolve merchant issues and questions.
- Look for opportunities to grow Business through acquiring and development of targeted merchants.
- Generate leads of potential merchants that would drive the business growth.
- Achieve yearly business targets
- Build and execute on a strategic plan that delivers on key business opportunities for merchants & PayFort.
- Providing thought leadership around planning, roadmaps and execution
- Understand products and services offered by PayFort and be able to articulate its functions and benefits to external audiences.
- Track and monitor performance and sales of key partners to manage their performance.
- Help define the merchant base and industry verticals we target for various PayFort services using local knowledge.
- Handling seller's inquiries via call, chat, email & face to face meeting.
- Taking ownership of own workload and work with wider teams to deliver results.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Job Requirements
- Demonstrated intense customer focus.
- Takes initiative, doesn't wait to be asked & plans efficiently.
- Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.
- Has sound judgment and ability solve issues on the spot.
- Flexible & willing to learn on new ideas, initiatives & approaches.
BASIC QUALIFICATIONS
- Excellent written and verbal communication skills in English and Arabic.
- Experience within sales & business development environment preferred.
- Desire to expand skills into new areas.
- Highly organized with the ability to adapt quickly to strategic change.
- Self-starter, ability to take initiatives.
- Experience in a highly analytical, results-oriented environment with external customer interaction.
- Proven analytical skills and demonstrated ability to manage the business “by the numbers” -must be metrics driven-.
- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- Demonstrated active listening skills, highly consultative and solutions-oriented.
- Experience in sales would be an advantage
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
- Passion for e-commerce.
- Experience with e-commerce, retail, advertising, or media would be an advantage.
- Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
- Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed.
- Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
- Makes good decisions when analysis of data is not sufficient to reach a conclusion.
PREFERRED QUALIFICATIONS
- Exemplary performance record, particularly with regard to quality & productivity.
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
- Rich knowledge in e-commerce and digital marketing.
- Knowledge of the local e-commerce & market and culture
- Exceptional Communication, management and analytical skills
- Ability to work under pressure and meet objectives
- Bachelor's degree with 2+ years of experience in sales or account management
- Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is highly desirable.
- Experience with e-commerce, retail, advertising, or media would be an advantage
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