E-Commerce Operations Specialist

LC Waikiki - Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Manage all daily operations of the website.
  • Prepare and Carry out CRM authorization processes, and Call Center- CRM reports.
  • Make sure that customer suggestions, requests and complaints regarding Online Store are reported on a monthly basis and inform his/her manager about the repetitive ones.
  • Follow up daily if there is a “Withdrawal Without Order” when order is created, carries out return transactions of detected withdrawals without an order.
  • Detect and solve the problems which may arise when sales documents and return documents (invoice and note of expenses) are sent to the customer.
  • Carry out the determined transactions when cargoes are not delivered to customers due to lack of address for example.
  • Responds to the customer demands and complaints regarding customer memberships (filling in/updating the membership form, details, being a member in the e-mail list or leaving membership, forgetting the password, verification of the telephone number etc.) and provides support through the available communication channel when necessary.
  • Make necessary reviews for the customer returns resulting from the deterioration of campaign conditions or missing payment for any reason, solves the systematic errors if any, contacts customers and gives them the necessary information.
  • Carries out the processes of Cash on Delivery, approval of Transfer/EFT orders, cancelling and returning them, LCW money identification etc. Closes the repayment record for the cancellations and returns which have been repaid.
  • Checks transfer/EFT payments on his/her bank account on a daily basis.
  • Detects the relevant orders on the system, follows up missing/over payment status and approves the payment. Makes sure that un-matching cash inflows enter into our office system 100% correctly.
Job Requirements
  • University Graduate preferable (Business Administration, Management)
  • 2- 4 years of Customer Service experience
  • Very Good English Language (Written and Spoken)
  • Excellent Knowledge of Microsoft Office especially Excel, Analytics tools, and Digital Marketing tools
  • Retail Background is preferable.
  • Ability to multitask and perform under tight deadlines.
About this Company

LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.

Today LC Waikiki trades in 800+ stores in 43 countries, with the company’s philosophy that “Everyone... (More)

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