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Technical Support Agent

Hammerhead Technology
Smart Village, Giza
Posted 5 years ago
114Applicants for1 open position
  • 109Viewed
  • 4In Consideration
  • 101Not Selected
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Job Details

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Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and relevant questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • Bachelor’s degree in IT or Computer Science.
  • 1+ years of experience in a similar role and in customer service
  • Excellent communication skills and telephone manner.
  • Good command of English is a must.
  • Customer oriented, customer service background.

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