Technical Support Agent

Hammerhead Technology - Smart Village, Giza

107
Applicants for
1 open position
107
Seen
4
Shortlisted
99
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and relevant questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Job Requirements
  • Bachelor’s degree in IT or Computer Science.
  • 1+ years of experience in a similar role and in customer service
  • Excellent communication skills and telephone manner.
  • Good command of English is a must.
  • Customer oriented, customer service background.

About this Company

Hammerhead is the parent company to group of specialised subsidiaries in the technology industry, our companies deliver innovative solutions to today's most challenging problems .

We work hand in hand with our customers to ensure technology provides them with value and competitive positioning within their markets.

See all Careers and Jobs at Hammerhead Technology