IT Help Desk

El-Soadaa Group - Maadi, Cairo

Applicants for
2 open positions
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job
  • 1st line support to all users of the IT infrastructure
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Support users with all aspects of IT use including Google Apps and Microsoft Office products
  • Manage support issues through to resolution, ensuring all updates and relevant communications are recorded on the helpdesk system
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
Job Requirements
  • Degree in Computer Science, engineering or relevant field
  • Proven experience as IT Technician or relevant position
  • Excellent communication ability
  • Good knowledge of internet security and data privacy principles