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Job Description
- 1st line support to all users of the IT infrastructure
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Support users with all aspects of IT use including Google Apps and Microsoft Office products
- Manage support issues through to resolution, ensuring all updates and relevant communications are recorded on the helpdesk system
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
Job Requirements
- Degree in Computer Science, engineering or relevant field
- Proven experience as IT Technician or relevant position
- Excellent communication ability
- Good knowledge of internet security and data privacy principles
