Application Management Engineer - Entry Level

Giza Systems - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.
  • Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
  • Exercises independent judgment within defined parameters.
  • Develops expertise and practical knowledge of applications within business environment.Resolve routine in-scope technical incidents independently.
  • Work with team members to resolve more complex incidents.
  • Document known errors and workarounds.identify and action escalations in line with defined policy
  • Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
  • Understand and escalate scope changes per change control process.Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Understand the GIZA SYSTEMS solutions set and be able to apply these solutions to meet customer needs within area of responsibility.
  • Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
  • Set expectations with customers and/or internal businesses/end users within defined parameters.
  • Work as part of a team, which may be virtual and/or global.
  • Acts as team member by providing information, analysis and recommendations in support of team efforts.
  • Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
  • Monitor performance checkpoints.
  • Responsible for executing recovery actions.
Job Requirements

Personal Skills

  • Excellent presentation skills
  • Excellent knowledge of Microsoft Office productivity tools.
  • Excellent communications, presentations and interpersonal skills.
  • Excellent command of English language.

Technical Skills

  • Computer Science, Engineering, Business, or related field or equivalent work experience. from Cairo, Ain shams, Helwan University with grade Very Good
  • May hold entry-level certification(s) in work field.
  • Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.
  • Develop an understanding of applications technology in area of direct responsibility
  • Develop General understanding of related technologies
  • Develop ITIL Process knowledge
  • Develop Customer Service knowledge