Sales Service Section Head
INDEVCO -
6th of October, GizaPosted 5 years ago62Applicants for1 open position
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- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Supervise the workload of the export sales coordinators to execute all customers’ requests.
- Assist the customer service manager in preparing all monthly reports.
- Coordinate directly with customers regarding orders, quotations and provides feedback on order status (ETA) Estimated time of arrival.
- Review and evaluate the costing for all quotations, tenders, and sales contracts, and ensure that data is correct in both sales orders and purchase requests.
- Receive customer complaints and send it to export Sales Coordinator to issue customer complaint form, and follow up on actions taken to communicate to customers.
- Review all credit and debit notes and make sure that all needed documents are available to be sent to the Finance Department.
- Maintain and update customers' database on IMS software for major accounts.
- Update data on the company's online tracking system “ICOS” on a weekly basis for major accounts.
- Follow up with the production unit regarding orders delivery dates, and inform the sales team on late deliveries.
- Prepare daily and monthly reports related to orders and contribution, and assist the Sales Department in all needed reports and analysis required.
- Plan monthly shipping requirements, and send forecasted schedules to shipping companies.
- Evaluate logistics services provided to customers and compare it with the company's service agreements.
- Determine the daily production priorities in coordination with Production Manager, Machine Optimization & Scheduling Team Leader, and Sales Manager.
- Review documentation of L/C’s prepared by export sales coordinator and make sure data is accurate.
- Coordinate with Logistics Officer concerning shipments insurances, generate related monthly reports, and provide to Customer Service Manager.
Job Requirements
- University degree in business or equivalent.
- 3 – 5 years of experience in the corrugated Industry.
- English Language is a must.
- Computer literacy.
- Internet skills.
- Good communication and organizational skills.
- Problem-solving ability, quick thinker.
- Good Listening ability.
- Team player, value teamwork, have good team building skills and able to communicate effectively with all levels of employees
- Candidate should be located in 6th of October City