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Job Description
The applicant will be based in one of MEA countries:
- Align with FS Business plans and support the Growth of Service operation.
- Deploy the plan for cost control, warranty management,
- Deploy and Monitor the Performance, SIOP, IB Tracking, Customer logistics offer, Catalogue, E2E lead time, DCR and I2P management.
- Monitor results through SPS deployment
- Transformation of Smart Field service activities with Business priority and growth as lead.
- Green Field IB tracking deployment
- Deploy the Score card or BSC in the region.
- Customer logistics offer monitoring and improvement through business inputs, Driving SIOP in the region,
- Master data monitoring and correction initiatives process establishment with Time line.
- Monitoring and controlling the operation through operation team,
- Monitor and drive resolution of Customer claims generated by Field Services Supply Chain
- Establishing the process for reverse operation with compliance in control
- Animate with Field Services Team Customer interactions (reactive from claims, proactive visits, research, CLO and action plan communications)
Job Requirements
Skills
- Leadership & Operation management§ Language & communication
- Customer centric
- Cross Functional communication
- Decision making
Competencies
- Supply Chain, Planning and logistics
- Field Services business knowledge
- Knowledge of I2P & ERP Returns processes
- Transformation & International trade, Compliance
- Agile supply chain
Required experience
- Previous work experience in supply chain operations (transport, distribution center, manufacturing)
- Experience in projects management, or cross-functional management
- Customer facing / support experience (CCC Filed Services, CLO,)
- Service delivery and Service operation
- More than 10 years of experience
