IT Technical Support

Raya Contact Center - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

Job Purpose:

To provide day to day Technical Support to company users, clients and customers as needed

To ensure that desktop items are available, up and running

Nature of Impact:

  • Ensures that the technical support KPI’s are meeting or exceeding the SLA required
  • Executes the desktop preventive and maintenance plans
  • Installs and configures computer operating systems
  • monitors and maintains computer systems and networks
  • Troubleshoots system and network problems and diagnosing and solving hardware/software faults
  • Provides support, including procedural, documentation
  • Supports business needed applications
  • Responds within agreed time limits to support requests
  • Prioritizes and managing several open cases at one time
  • Conducts electrical safety checks on computer equipment
  • Performs other related duties
Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • CCNA + MCITP/MCSA knowledge
  • Strong technical background
  • Customer Focus
  • Quality Focus
  • Result Orientation
  • Sense of Urgency

Business Level:

  • Understanding company business field
  • Awareness of Raya Culture and Values

Interpersonal Level:

  • Good communication skills
  • Analytical thinking
  • Team Player
  • Details Oriented
  • Time Management

Problem Solving:

  • Understanding how to retain client satisfaction
  • Ability to make judgments and evaluate options under circumstances that are not covered by procedures

Educational Background:

  • University graduate (Faculty of Engineering/Computer Science/Information System)

Language Skills:

  • Very Good written and spoken Arabic
  • Very Good English
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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