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IT Technical Support

Raya Customer Experience
Abbassia, Cairo
Posted 5 years ago
238Applicants for1 open position
  • 71Viewed
  • 24In Consideration
  • 39Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Purpose:

To provide day to day Technical Support to company users, clients and customers as needed

To ensure that desktop items are available, up and running

Nature of Impact:

  • Ensures that the technical support KPI’s are meeting or exceeding the SLA required
  • Executes the desktop preventive and maintenance plans
  • Installs and configures computer operating systems
  • monitors and maintains computer systems and networks
  • Troubleshoots system and network problems and diagnosing and solving hardware/software faults
  • Provides support, including procedural, documentation
  • Supports business needed applications
  • Responds within agreed time limits to support requests
  • Prioritizes and managing several open cases at one time
  • Conducts electrical safety checks on computer equipment
  • Performs other related duties

Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • CCNA + MCITP/MCSA knowledge
  • Strong technical background
  • Customer Focus
  • Quality Focus
  • Result Orientation
  • Sense of Urgency

Business Level:

  • Understanding company business field
  • Awareness of Raya Culture and Values

Interpersonal Level:

  • Good communication skills
  • Analytical thinking
  • Team Player
  • Details Oriented
  • Time Management

Problem Solving:

  • Understanding how to retain client satisfaction
  • Ability to make judgments and evaluate options under circumstances that are not covered by procedures

Educational Background:

  • University graduate (Faculty of Engineering/Computer Science/Information System)

Language Skills:

  • Very Good written and spoken Arabic
  • Very Good English

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