Customer Service Specialist

Hatolna - Heliopolis, Cairo

Applicants for
2 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,500 to 3,000 EGP per month, Bonus
Arabic, English
2 open positions
About the Job
  • To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services.
  • Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
  • Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
  • Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
  • Explore the required negotiation skills when needed.
Job Requirements
  • 1-2 years of experience in customer service "Fresh graduates are welcomed"
  • Strong communications and interpersonal skills.
  • This position requires a significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
  • Excellent command of both Arabic and English written and spoken.
  • Excellent computer skills.
  • Must be able to display a capacity for problem-solving
  • Multi-tasked and flexible team player with the ability to work on own initiative and consistently meet demanding deadlines.
  • Capability to work under high pressure with a positive attitude.
  • Excellent telemarketing and listening skills.
  • Flexible in shifts
About this Company

Hatolna is a service company specialized in bringing our clients any stuff from "USA main stores" by using our facilities

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