- Experience Needed:
- 0 to 3 years
| - Career Level:
- Entry Level
| - Job Type:
- Full Time
|
- Salary:
-
Confidential
| - Languages:
-
Arabic, English
| - Vacancies:
- 1
open
position
|
About the Job
- Provide help desk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the help desk tracking software
- Document internal procedures
- Assist with on-boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and Software
- Assign users and computers to proper groups in Active Directory
job requirements
0 to 3 years
Not Specified at least
Information Technology Services
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