Junior Technical Support Specialist

Confidential Company - Downtown, Cairo

Applicants for
1 open position
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Provide help desk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT help desk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the help desk tracking software
  • Document internal procedures
  • Assist with on-boarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and Software
  • Assign users and computers to proper groups in Active Directory
Job Requirements
  • Bachelor’s degree in computer science
  • Ability to prioritize and handle multiple projects simultaneously
  • Excellent analytical skills
  • Effective oral, written and interpersonal communication skills
  • Team player – works to ensure team goals are met or exceeded.
  • Excellent time management
  • Ability to meet pressing deadlines
  • Sharp attention to detail