Call Center Agent

Spelenzo - Nasr City, Cairo

34
Applicants for
1 open position
13
Seen
1
Shortlisted
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Males Only
About the Job

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
Job Requirements

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • v.good in English
About this Company

We are a CREATIVE bunch! Always striving to achieve the unachievable. To break all the barriers, and push all the envelops. We recognize the needs of each individual client. Our web and graphic designers provide solutions that result in positive business outcomes, regardless... (More)

Industry: Retail
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