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Customer Service Representative

Gotech
Maadi, Cairo
Posted 5 years ago
163Applicants for1 open position
  • 134Viewed
  • 8In Consideration
  • 122Not Selected
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Job Details

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Job Description

CSR Responsibilities:

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction

Job Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

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