Call Center Agent

MOTHOL - Nasr City, Cairo

Applicants for
3 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Arabic, English
3 open positions
About the Job
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed members.
  • Implement escalation process to ensure customer satisfaction.
  • Report the calls (tickets).
  • Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints.
Job Requirements
  • Must have a good experience in providing support by phone.
  • Active listening, bargaining skills and able to reconcile differences.
  • Good Communications skills and ability to work within a team.
  • Good knowledge of Microsoft office.
  • Strong customer service experience.
  • Strong problem solving and research skills.
  • Knowledge of commonly – used concepts, practices and procedures for end-user technical support.
  • Excellent Level of Oral and Written English and Arabic
  • Ability to work under pressure for long hours.
  • Flexibility to work on different shifts (rotational).
About this Company

Mothol Target is to provide a mix of "human resource outsourcing" and "IT" services to remote clients located in Arab Gulf and Egypt.

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