- Experience Needed:
- 2 to 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time Shift Based
About the Job
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed members.
- Implement escalation process to ensure customer satisfaction.
- Report the calls (tickets).
- Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints.
2 to 3 years
Not Specified at least
Accounting and Auditing Services Computer Software Information Technology Services
About this Company
Mothol Target is to provide a mix of "human resource outsourcing" and "IT" services to remote clients located in Arab Gulf and Egypt.
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