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Job Description
We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
Responsibilities:
- Provide technical support for customers to support pre-sales and post-sales processes.
- Address all product-related queries on time.
- Train customers to use products effectively.
- Provide developers with customers’ feedback to help identify potential new features or products.
- Report on product performance.
- Identify solutions to reduce support costs. Analyze customers’ needs and suggest upgrades or additional features meet their requirements
- Liaise with the sales department to win new business and increase sales.
- Establish best practices.
- Keep track of sales performance metrics.
Job Requirements
- 2+ years proven work experience as a Technical account manager
- Solid technical background with hands-on experience in digital technologies.
- Familiarity with software and front-end development.
- An ability to gasp customers’ needs and suggest timely solutions.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- BSc degree in Computer Science or relevant field.
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