Technical Engineer

Reap Solutions - Maadi, Cairo

41
Applicants for
1 open position
38
Seen
13
Shortlisted
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

Responsibilities:

  • Provide technical support for customers to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Identify solutions to reduce support costs.
  • Analyze customers’ needs and suggest upgrades or additional features meet their requirements
  • Liaise with the sales department to win new business and increase sales.
  • Establish best practices.
  • Keep track of sales performance metrics.
Job Requirements
  • 2+ years proven work experience as a Technical account manager
  • Solid technical background with hands-on experience in digital technologies.
  • Familiarity with software and front-end development.
  • An ability to gasp customers’ needs and suggest timely solutions.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • BSc degree in Computer Science or relevant field.
About this Company

Reap solutions was founded in early 2015 as an integrated solutions company focusing primarily on developing innovative ideas that help reducing customer problems and to maximize customer efficiency. We are currently working in the Medical segment, Radiology market to be... (More)

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