Customer Service Team Leader
Intelcia -
Cairo, EgyptPosted 5 years ago323Applicants for4 open positions
- 252Viewed
- 35In Consideration
- 215Not Selected
Job Details
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Job Description
- Optimize CSRs performance from both a quality and efficiency perspective
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Address disciplinary and/or performance problems according to company policy.
- Identify training needs and maintain all Nestle R&D specific training material
- Drive knowledge transfer within the team
- Roster distribution to achieve the target
- Provide input/feedback to Management team where required
- Remain well versed in Call Monitoring policies, procedures, standards and documentation
Job Requirements
- We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
- Min years of exp : 3 years
- Langage Profeciency : Excellent written and Spoken English
