Retail Representative

NAOS Marketing - Zamalek, Cairo

Applicants for
40 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 3,500 EGP per month
Arabic, English
40 open positions
Males Only
About the Job
  • Handling and managing daily bookings. (Inbound reservations and domestic ones).
  • Identify and attend customers, and review and ensure a complete understanding of rental parameters. (Reservation, Vehicle Type, Rate, Rental dates and time).
  • Responsible of providing the highest quality of customer service by answering customers’ questions and provide assistance based on each customer needs and requests and ensure a smooth rental experience.
  • Explain and ensure a full understanding of ECEG Terms & Conditions.
  • Develop customer base and also focusing on the retention of existing customers.
  • Self-awareness of products, pricing information and Insurances.
  • Responsible of opening & closing contracts in a proper way, as well as renewals and over dues.
  • Prepare and collect all needed documents for rental agreement opening, such as required licenses, Passport copy, and Credit card ….etc.
  • Recommend and cross-sell Extras products and services to the customer (Domestic Insurance, GPS, Child Seat…etc)
  • Compute and collect rental payments and adjust rental items to meet the customer needs.
  • Enter and maintain rental information in operation system (Rentway).
  • Keep records of cash transactions, balance money in station retrieve amount of money collected during the shift, complete deposit slip and place money in safe.
  • Make sure the system is up to date.
  • Assure proper documentation as per law and company policies.
  • Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies (Extras) to provide smooth and effective counter service.
  • Answer telephones in a professional, friendly, helpful and prompt manner to provide the latest information about rental items, such as availability, rate or operation description.
  • Communicate with a customer via email and phone. Reply to their reservation quotes, confirmations and amendments as well as extensions.
  • Handover the pending jobs to the next shift.
  • Responsible of making Daily Business report
  • Complete and submit various reports to the Station Manager and Customer Relations dept.
  • Coordinate and communicate with Concierge to arrange customer pick-ups, sending vehicles for cleaning, repairing and fill them with gas.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Advise and arrange a solution for customer’s minor problems. Forward major ones to Customer relations department.
  • Inspect vehicle in case of relevant staff unavailable.
Job Requirements
  • Education: Bachelor Degree from a reputable University.
  • Males Only.
  • Very good English Skills.
  • Presentable
  • Must Have a driving license.
  • Flexibility with rotational shifts.
  • Flexibility with work locations.
  • Good Computer and Typing Skills.
  • Having Very good communication skills and negotiation skills.
  • Presentable, Flexible, and customer oriented person.
  • Background in Tourism is a plus
About this Company

NAOS Marketing is a company specialized in multichannel customer service & business development.
Since 2007, the company has been operating with qualified collaborators who deliver quality in every solution provided.

NAOS Marketing is willing to become THE... (More)

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