Retail Representative

NAOS Marketing - Zamalek, Cairo

27
Applicants for
40 open positions
24
Seen
22
Shortlisted
2
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 3,500 EGP per month
Languages:
Arabic, English
Vacancies:
40 open positions
Gender:
Males Only
About the Job
  • Handling and managing daily bookings. (Inbound reservations and domestic ones).
  • Identify and attend customers, and review and ensure a complete understanding of rental parameters. (Reservation, Vehicle Type, Rate, Rental dates and time).
  • Responsible of providing the highest quality of customer service by answering customers’ questions and provide assistance based on each customer needs and requests and ensure a smooth rental experience.
  • Explain and ensure a full understanding of ECEG Terms & Conditions.
  • Develop customer base and also focusing on the retention of existing customers.
  • Self-awareness of products, pricing information and Insurances.
  • Responsible of opening & closing contracts in a proper way, as well as renewals and over dues.
  • Prepare and collect all needed documents for rental agreement opening, such as required licenses, Passport copy, and Credit card ….etc.
  • Recommend and cross-sell Extras products and services to the customer (Domestic Insurance, GPS, Child Seat…etc)
  • Compute and collect rental payments and adjust rental items to meet the customer needs.
  • Enter and maintain rental information in operation system (Rentway).
  • Keep records of cash transactions, balance money in station retrieve amount of money collected during the shift, complete deposit slip and place money in safe.
  • Make sure the system is up to date.
  • Assure proper documentation as per law and company policies.
  • Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies (Extras) to provide smooth and effective counter service.
  • Answer telephones in a professional, friendly, helpful and prompt manner to provide the latest information about rental items, such as availability, rate or operation description.
  • Communicate with a customer via email and phone. Reply to their reservation quotes, confirmations and amendments as well as extensions.
  • Handover the pending jobs to the next shift.
  • Responsible of making Daily Business report
  • Complete and submit various reports to the Station Manager and Customer Relations dept.
  • Coordinate and communicate with Concierge to arrange customer pick-ups, sending vehicles for cleaning, repairing and fill them with gas.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Advise and arrange a solution for customer’s minor problems. Forward major ones to Customer relations department.
  • Inspect vehicle in case of relevant staff unavailable.
Job Requirements
  • Education: Bachelor Degree from a reputable University.
  • Males Only.
  • Very good English Skills.
  • Presentable
  • Must Have a driving license.
  • Flexibility with rotational shifts.
  • Flexibility with work locations.
  • Good Computer and Typing Skills.
  • Having Very good communication skills and negotiation skills.
  • Presentable, Flexible, and customer oriented person.
  • Background in Tourism is a plus
About this Company

NAOS Marketing is a company specialized in multichannel customer service & business development.
Since 2007, the company has been operating with qualified collaborators who deliver quality in every solution provided.

NAOS Marketing is willing to become THE... (More)

See all Careers and Jobs at NAOS Marketing
Hiring?
Signup for an employer account and Post your Jobs!