VOC / EDM Data Analyst

Emaar - Cairo

69
Applicants for
2 open positions
61
Seen
3
Shortlisted
55
Rejected
Experience Needed:
2 to 4 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • Analysis of customer calls, chat, social media verbatim,
  • Analysis of service requests to understand emerging issues and recurrent in-depth root cause investigations,
  • Analysis of sales database to increase sales leads generation and conversion across international businesses,
  • Analysis of loyalty database to identify cross-sell/up-sell opportunities
  • Data quality analysis for owners, tenants and wider group customers.
Job Requirements

Qualifications:

  • A minimum of a Bachelor degree in a study with a large quantitative component (e.g. Statistics, Computer Science, Engineering, Econometrics) from a reputed University.
  • Additionally, any certification or course work in business administration, technology/ digital would be beneficial.

Experience:

  • 2+ years of industry experience, passionate about data, insights and communication.
  • Solid knowledge of at least one Statistical/Econometric software, with preference for R, Python.
  • Proven analytical and logic abilities.
  • Ability to see the big picture while working with ambiguity and uncertainty.
  • Solid understanding of ETL applications, data pipelines, Oracle, Salesforce, BI tools.
  • Excellent oral and written communication.
About this Company

Emaar Misr for Development S.A.E is the wholly owned subsidiary of the UAE-based Emaar Properties PJSC, a global property developer. Emaar Misr is one of the largest foreign direct investor in Egypt’s real estate sector with an investment portfolio of EGP 53 billion. Emaar has... (More)

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