Job Details
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Job Description
- As a SYKES customer service agent, you are responsible for acting as a liaison between customers and the client.
- You deal with a variety of incoming contacts to the contact center, answer queries, service issues, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
Benefits
- Fixed night shifts from 4:00 PM to 1:00 AM
- Rotational weekends
- Door to door transportation at the end of the shift
Job Requirements
- Fluent French Speaker
- Ability to communicate clearly and effectively in any of the languages above mentioned
- Document customer interactions effectively
- Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
- Courteous
