Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- The Operation Manager is a creative and talented person, with E-commerce/ online environment background, who is able to lead and develop a team of Destination Managers in delivering the company operational services according to the company standards, best practices and goals while optimizing performance.
Key Responsibilities:
- Proactively identify and implement solutions to constantly improve service levels and performance.
- Reporting directly to the Marketing Manager and COO.
- Successful candidate will guide, rectify and lead the team to perform world-class content, tours, activities acquisitions.
- Handle the complete operations of the business including business development and revenue management.
- Performance Management.
- Lead, coach, mentor and empower direct reports to meet the operational goals
- Maximize team productivity through ongoing reporting, feedback, and counseling
- Goal setting and review of team members
- Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
- Monitor and report on all challenges pertaining to the operation, escalating and closing off all bookings.
- Make sure all the booking automatic cycle and offline cycle are in place, working effectively.
Job Requirements
- Minimum 3-5 experience at an Online or e-commerce environment.
- Experience in the online Travel industry. (Operation, Booking, Business Development is a plus).
- Previous experience in a similar role.
- Experience managing teams.
- You have a Bachelor's degree.
- FLUENT in English.
- Excellent written and verbal communications skills
- Familiar with keyword placement and SEO
